Network and signal problems

Network problems
If you’ve got a problem with coverage in your area, you can use  to see if there’s a network issue. There could be a number of reasons for problems with the network, including planned maintenance, bad weather or vandalism.
You can also download and use our My Network app  to check the coverage and tell us about any problems.
Occasionally your phone might pick up a faulty connection in the network, which might impact the voice quality. If this happens, just hang up, and re-dial.
If there isn’t a network problem, or you continue to have a faulty connection, so we can look into it.
Signal problems
Sometimes when you're talking and on the move, your phone switches between masts. This generally happens smoothly, but every now and then the call gets disconnected. When you call back you'll be connected to the mast that’s in your range and the signal will be working again.
If this happens when you’re not moving, it usually means the phone is on the edge of a coverage area or the problem is at the other end.
Different phones have different size and shape antennas, so it's possible that two phones may show different levels of signal, even if they’re on the same network. If your friends are on a different network, their network might be using a mast that is closer than one of ours.
Because mobile phones work using radio signals, sometimes a small change in your position can affect the signal. If you find this is happening a lot, your phone might be faulty and you should.